By visiting and/or
purchasing from kalidas.co.za you agree to accept the practices
described in this policy. E&OE.
The item/s
available for purchase on this website may differ in terms of pricing and
availability to that displayed by Kalidas.
CHANGES TO THIS PRIVACY NOTICE, CONDITIONS OF USE AND NOTICES:
This Privacy Notice
and our Terms of Use will change over time and the use of information which we
gather now is subject to these Notices and Terms as modified. Please check this
page periodically as you continue to use our site to see if any changes have been
made. If you visit our web site your visit and any dispute over privacy is
subject to this Notice and our Terms of Use, including the application of the
laws of the Republic of South Africa.
PERSONAL INFORMATION COLLECTED BY KALIDAS:
Kalidas uses
information that we collect from our visitors to personalize and improve your
visit at Kalidas.co.za. We gather the following types of information:
Information you give
us: Kalidas collects any information which you enter on our Web site. This
information is normally provided when you search, buy, participate in an
on-line survey, or when you communicate with any of our departments such as
customer service, sales or technical support through our website, telephone,
mail or fax. You also provide information when you establish an account with
us. Examples of the type of information you may supply us with include your
name, address, telephone number and e-mail addresses. We do not store your
financial records on our website or database.
Automatic
Information collected by us: Whenever you visit our Web site we collect and
store information such as “cookies” which remember information about a visitor
from one page to the next and from one visit to the next. We collect and
analyse the IP address used to connect your computer to the Internet; login;
password; computer and connection information such as your browser type and
version; operating system and platform; purchase history; confirmation when you
open e-mail that we send you; the URLs which lead you to and around our Web
site including the date and time; the pages and or products you viewed or
searched for and the phone number used to call our voice telephone numbers.
Your browser allows you to reject cookies and software is available from third
parties which will allow you to visit our Web site without providing this
information. You are welcomed at our Web site if you use this software but we
will not be able to offer you our personalized services.
Orders: If you
place an order we use a secure order form which requires you to provide
contact, billing, and financial information. This information is transmitted to
a third party company who will authorize the payment allowing you to complete
your purchase.
SHARING OF INFORMATION WITH THIRD-PARTIES:
Independent
Contractors: We may employ other companies or individuals to provide certain
services to us such as sending e-mail, analysing customer lists and data,
providing marketing assistance, or consulting services. These third parties
will have access to the information needed to perform their functions but
cannot use that information for any other purpose.
Credit card
companies and shippers: When you buy something from us we send your credit card
information, name, billing address and the amount of your purchase to your
credit card company to verify and authorize the purchase. Your name, telephone
number and shipping information must be provided to third party shippers such
as Aramex to deliver your purchase.
Link to Third Party
Site: Our Web site contains links to third party sites, such as our vendors. Kalidas
is not responsible or liable for the privacy practices or content found on
these sites. We suggest that you check the Privacy Notice of each site you
visit.
LAW ENFORCEMENT AND PROTECTION OF USERS:
We will release
personally identifiable information to third parties and organizations when we
believe it is appropriate for us to do so to comply with the law. We will also
do so to cooperate with law enforcement investigations, comply with court
orders or subpoenas, and protect the legal rights of us and our users, or when
we believe it is needed for fraud protection.
SECURITY:
Kalidas offers Payfast secure online payment option.
RISK OF LOSS:
All items purchased
from Kalidas are made pursuant to a shipping contract. This means that the risk
of loss and title for such items pass to you upon our delivery to the courier.
It is your responsibility to request insurance on your parcel. You will be
quoted in addition to your total checkout amount.
RETURNS, REFUNDS, AND TITLE:
If you are
dissatisfied with an item purchased from our website you may return it to our Simonstown
Store for a refund, replacement or exchange provided that the conditions of our
Refund & Exchange policy have been satisfied.
We will exchange or
refund a product provided that:
·
There is valid proof of purchase, i.e. web invoice;
·
It is in its original packaging or condition, i.e the security seal or
shrink wrap is intact (if applicable), product is unworn and unused.
·
For hygiene reasons, underwear and used apparel may not be returned or
exchanged.
From the invoice
date of purchase: You have 7 days to request a refund and 14 days to request an
exchange.
All refunds are
processed strictly in accordance with the original sales tender type and only
after confirmation that the funds were received in our bank account.
Please note that
the cost of couriering the product back to our store shall be incurred by the
purchaser.
If you wish to
return something that you purchased online at www.kalidas.co.za because
the item you received is either damaged or not what you ordered, please contact
us at kalidascc@gmail.com
Kalidas does not
take title to returned items until the item/s arrives at our Store. At our
discretion, a refund may be issued without requiring a return. In this
situation, Kalidas does not take title to the refunded item.
Kalidas does not
collect returns from SAPO or any third party location. The customer is
responsible to return the item/s to our store.
If the product was
used for its intended purpose and design and in accordance with the product’s
instructions and/or user manual and is found by the customer to be faulty, Kalidas
will liaise with the supplying on behalf of the customer in terms of
replacement or repair. Proof of purchase is required. No refunds, repairs or
exchanges will be actioned on purchases where the products that have been
misused or purposely damaged. There may be a courier cost to have certain
products repaired. This cost is for the customer’s account and will be quoted
upfront. When returning products for repair, please ensure that it is in a
hygienic condition.
To avoid processing
delay, please return item with instructions and contact details.
PRICING
Items featured on
our website may not always be in stock. In-store prices may differ from prices
available on our website. Prices and specifications subject to change without
notice. The price advertised on the holder cover may vary due to different the
various options within the holder, therefor; the price that is added to your
shopping cart is the final price. If you cannot add the item to your cart, it
is very likely that stock is not available. You may contact us to confirm.
SHIPPING
Your order is
placed by our automated system into a processing que once the full amount
reflects in our account and all stock is on hand. Processing time can take up
to 5 working days depending on the processing load. Delivery time is
approximately 2-3 working days from dispatch.
For overnight
express, same day delivery, public holiday, Saturday delivery or International
courier options please contact us for a quotation. Your standard economy
service shipping rate will be calculated during the checkout process. If, for a
technical issue beyond our control, your shipping was calculated incorrectly,
we will contact you as soon as possible with an updated quotation.
Regional and
Township (Outlying) areas and international orders (outside of South Africa)
will incur additional costs as well as an extended delivery time. Kalidas
reserves the right to communicate this to the customer after checkout, due to
third party quotations that are involved in this process. In such cases, the
shipping cost calculated at the end of the checkout process is not the final
price and subject to change. Kalidas is not responsible for any taxes, customer
clearing and duties that the client may incur on international shipping
requests.
Your shipping
charges are automatically calculated during the checkout process.
Failed delivery
attempts due to customer entering incorrect details or failure to collect at
address will result in your parcel being returned to Kalidas. A shipping fee
will be charged, up to the initial amount, to resend the parcel.
PLEASE NOTE
The authorised
distributor of these products is under no obligation to honour the
manufacturer’s guarantees/warrantees or to provide aftersales service. Kalidas
and our international suppliers will still carry the normal
warrantees/guarantees of these products, of which some may be “conspicuous”,
for the duration of its warranty as well as providing after-sales service. (In
accordance to CPA s25-2)
Kalidas reserves
the right to change descriptions and specification without notice.