RETURNS, REFUNDS, AND TITLE:
If you are dissatisfied with an item purchased from our website you may return it to our Simonstown Store for a refund, replacement or exchange provided that the conditions of our Refund & Exchange policy have been satisfied.
We will exchange or refund a product provided that:
· There is valid proof of purchase, i.e. web invoice;
· It is in its original packaging or condition, i.e the security seal or shrink wrap is intact (if applicable), product is unworn and unused.
· For hygiene reasons, underwear and used apparel may not be returned or exchanged.
From the invoice date of purchase: You have 7 days to request a refund and 14 days to request an exchange.
All refunds are processed strictly in accordance with the original sales tender type and only after confirmation that the funds were received in our bank account.
Please note that the cost of couriering the product back to our store shall be incurred by the purchaser.
If you wish to return something that you purchased online at www.kalidas.co.za because the item you received is either damaged or not what you ordered, please contact us at email@example.com
Kalidas does not take title to returned items until the item/s arrives at our Store. At our discretion, a refund may be issued without requiring a return. In this situation, Kalidas does not take title to the refunded item.
Kalidas does not collect returns from SAPO or any third party location. The customer is responsible to return the item/s to our store.
If the product was used for its intended purpose and design and in accordance with the product’s instructions and/or user manual and is found by the customer to be faulty, Kalidas will liaise with the supplying on behalf of the customer in terms of replacement or repair. Proof of purchase is required. No refunds, repairs or exchanges will be actioned on purchases where the products that have been misused or purposely damaged. There may be a courier cost to have certain products repaired. This cost is for the customer’s account and will be quoted upfront. When returning products for repair, please ensure that it is in a hygienic condition.
To avoid processing delay,
please return item with instructions and contact details